Support
We usually reply within 1–2 business days.
Contact us
Email: support@pakbill.app
Please include your registered email address and, if the issue is about a specific bill, the utility company name (e.g. LESCO, SNGPL) — never send us your password; we will never ask for it.
Common issues
- Bill not found: double-check the reference number against your printed bill (electricity references are 10–14 digits). If the company's portal is down, the app shows a "View on Portal" option — try again later.
- Wrong or outdated amount: tap the refresh icon on the bill card to force a fresh fetch. Always verify the final amount on the provider's official portal before paying.
- No reminders: check Profile → Notifications inside the app, and make sure notifications are allowed for PakBill in your phone's settings.
- Login problems: use the email you registered with. If you've forgotten your password, contact us and we'll help you regain access.